When considering security, is there anyone who overlooks their safety? In every industry, whether it’s healthcare, veterinary medicine, industrial inspection, or any other field, there exists a shared responsibility to uphold strict compliance and safety standards. These standards are crucial to safeguarding the well-being of both patients and practitioners. Different countries maintain their own regulatory bodies tasked with overseeing the safety and performance of medical devices, including portable X-ray machines. For instance, in the United States, the Food and Drug Administration (FDA) is responsible for regulating medical devices, while in the European Union, the European Medicines Agency (EMA) and the European Commission oversee regulatory matters. In this blog, we explore the essential facets of compliance and safety standards specific to portable X-ray devices. We underscore their significance and offer practical insights for achieving adherence.

Why Compliance Matters

At the heart of compliance standards lie the principles of patient safety, accurate diagnostics, and radiation protection. These standards are not merely bureaucratic red tape; they are meticulously crafted guidelines aimed at safeguarding lives and optimizing healthcare outcomes. Adhering to safety standards ensures patient protection by minimizing radiation exposure during diagnostic procedures, thereby safeguarding their health and well-being. Moreover, compliance guarantees the accuracy of diagnostic imaging, which is pivotal for effective treatment planning and patient care. Additionally, adherence to safety protocols safeguards healthcare workers from potential radiation hazards, preserving their occupational health and safety. From a legal and regulatory perspective, compliance is indispensable to meet industry standards and avoid penalties or legal ramifications for non-compliance. Ethically, it underscores a commitment to delivering quality care and prioritizing patient safety, reflecting the core values of healthcare. Therefore, ensuring compliance with safety and regulatory standards is paramount for the ethical and responsible operation of portable X-ray machines in medical facilities, serving the best interests of both patients and healthcare professionals alike.

Understanding Compliance Standards

Compliance standards for portable X-ray devices are primarily designed to safeguard patient health, ensure precise diagnostics, and minimize radiation exposure risks. These standards are established to certify the safe and effective operation of such devices, encompassing various critical aspects, including electrical safety, radiation safety, mechanical integrity, and quality management systems.

Key components of compliance standards include:

Equipment Calibration: Regular calibration of portable X-ray devices is paramount to maintain accuracy in imaging and radiation dosage delivery.

Operator Training: Adequate training of personnel handling portable X-ray devices is imperative to mitigate the risk of errors and ensure compliance with safety protocols. Technicians should undergo comprehensive training programs covering device operation, radiation safety, and regulatory compliance.

Radiation Safety Measures: Implementing robust radiation safety measures is crucial to prevent unnecessary exposure to radiation for both animals and personnel. This includes the use of protective gear such as lead aprons, thyroid shields, and gloves, as well as adherence to safe operating procedures and exposure time limits.

Quality Assurance: Regular quality assurance checks, including image quality assessment and equipment maintenance, are essential to uphold diagnostic accuracy and compliance with regulatory standards. 

In conclusion, adhering to stringent regulatory and safety standards is essential to employ portable X-ray devices in diagnostic procedures. Prioritizing elements such as equipment calibration, operator training, radiation safety measures, and adherence to safety protocols ensures the safe and effective utilization of X-ray technology while delivering top-notch care to patients. Through ongoing vigilance, education, and adherence to best practices, the health industry can uphold the highest standards of compliance and safety in the use of portable X-ray devices, thereby ensuring the well-being of both patients and medical staff.

 

X-ray technology continues to provide unparalleled insights and efficiency in diagnosis and treatment. In 2023 alone, the X-ray systems market was valued at $3.04 billion, with projected growth exceeding 2% from 2023 to 2033. Advancements in technology and the way we capture, analyze, and manage X-rays are changing, enhancing the effectiveness, efficiency, and accuracy of X-ray imaging processes.

 

However, the effectiveness of X-ray imaging hinges not just on the quality of the hardware but also on the software that processes and interprets the images. As medical professionals seek to optimize their practice, selecting the right X-ray imaging software becomes paramount. Here, we explore the key features that professionals in these fields should prioritize when choosing X-ray imaging software.

Image Quality and Resolution

X-ray imaging software facilitates the processing and enhancement of raw X-ray images, enhancing their quality, clarity, and diagnostic value. Through functionalities such as noise reduction, contrast adjustment, and image sharpening, the software unveils subtle abnormalities that might escape notice in the original images, thus aiding in more accurate diagnoses.

 

High-quality images with optimal resolution empower healthcare professionals to promptly make accurate diagnoses, identify abnormalities, and assess treatment efficacy. The improved visualization of anatomical structures and pathological changes supports more precise measurements and analyses, bolstering diagnostic confidence and reducing the risk of misinterpretation.

 

Furthermore, clear and detailed images streamline workflow processes, enabling efficient interpretation, reporting, and communication among healthcare teams. Prioritizing software solutions that deliver superior image quality and resolution ensures precise diagnosis, optimal patient care, and enhanced clinical outcomes in medical practice.

Compatibility and Integration

Compatibility ensures seamless interaction between X-ray software and other crucial systems and technologies utilized in healthcare facilities, including Picture Archiving and Communication Systems (PACS), Electronic Medical Records (EMR), and Radiology Information Systems (RIS). When X-ray software aligns with these systems, it facilitates effortless data exchange, image sharing, and retrieval of patient information.

 

This compatibility fosters comprehensive patient care and interdisciplinary collaboration among healthcare professionals. Furthermore, it enables the integration of X-ray images and data into the broader healthcare ecosystem, ensuring that diagnostic information is readily accessible to clinicians, radiologists, and specialists across various departments and locations.

 

Integration significantly enhances workflow efficiency by streamlining processes and eliminating manual data entry and duplication efforts. By seamlessly integrating with existing workflows and technologies, X-ray software minimizes disruptions and redundancies, allowing healthcare professionals to dedicate more time to patient care rather than administrative tasks.

 

Additionally, integration facilitates automated data transfer and synchronization between different systems, mitigating the risks of errors and delays associated with manual data entry. This optimized workflow efficiency, driven by compatibility and integration, contributes to expedited diagnosis, treatment planning, and patient management, ultimately leading to improved clinical outcomes and an elevated standard of care across medical practice.

 

User-friendly Interface

 

A well-designed interface is fundamental in X-ray software as it enhances usability, allowing users to navigate the software intuitively and access essential features effortlessly. This intuitive navigation not only reduces the learning curve for new users but also minimizes the need for extensive training, enabling healthcare professionals to swiftly adapt to the software and efficiently perform their tasks.

Moreover, a user-friendly interface promotes productivity by streamlining workflow processes and decreasing the time required for tasks such as image interpretation, analysis, and reporting. Customizable layouts, shortcut keys, and intuitive menu structures empower users to tailor the software to their preferences and workflow requirements, further enhancing efficiency and productivity in clinical practice.

Furthermore, a user-friendly interface cultivates user satisfaction and engagement, leading to increased adoption and utilization of the X-ray software. Healthcare professionals are more inclined to embrace software that is easy to use and navigate, resulting in higher compliance and adherence to best practices in image acquisition and interpretation. Additionally, a positive user experience enhances job satisfaction and morale among healthcare professionals, fostering a more conducive work environment and ultimately contributing to improved patient care.

Advanced Image Processing Tools

 

Advanced image processing tools, including noise reduction algorithms, contrast enhancement filters, and image sharpening techniques, play a crucial role in refining and optimizing raw X-ray images. By effectively reducing noise and enhancing contrast, these tools unveil subtle details and abnormalities that may otherwise go unnoticed.

This refinement improves image clarity and definition, empowering healthcare professionals to make more accurate diagnoses and informed treatment decisions. Additionally, these tools help mitigate common issues such as artifacts and distortions, ensuring that the resulting images faithfully represent the underlying anatomy and pathology.

Moreover, advanced image processing tools empower healthcare professionals to conduct quantitative analyses and measurements, facilitating precise evaluations of anatomical structures and pathological changes. For instance, they may enable the measurement of bone density, calculation of lesion volumes, or assessment of tissue perfusion dynamics. Such quantitative data not only enhances diagnostic accuracy but also aids in treatment planning and monitoring.

Furthermore, these tools may integrate artificial intelligence (AI) algorithms that assist in image interpretation and analysis, providing valuable insights and diagnostic assistance to healthcare professionals, thereby further enhancing the diagnostic capabilities of X-ray software.

Advanced Diagnostics and Reporting

 

Advanced analytics and reporting tools empower healthcare professionals to extract valuable insights from X-ray images, encompassing quantitative measurements, trend analysis, and predictive modeling. These insights play a pivotal role in early disease detection and monitoring, as clinicians can identify subtle changes in anatomical structures or disease progression over time, facilitating more accurate diagnoses and timely interventions.

Moreover, these analytics tools facilitate the integration of clinical data from various sources, including patient demographics, medical history, and laboratory results, providing a comprehensive view of the patient’s health status and enabling personalized treatment plans tailored to individual needs.

In addition to advanced analytics, robust reporting functionalities are indispensable for documenting findings, communicating results, and ensuring compliance with regulatory requirements in medical practice. X-ray software equipped with customizable reporting templates and automated report generation capabilities streamlines the documentation process, saving valuable time for healthcare professionals.

Furthermore, comprehensive reporting features facilitate the creation of clear and concise reports that can be readily shared with patients, referring physicians, and other members of the healthcare team. These reports serve as vital documentation for patient records and enhance communication and collaboration among healthcare providers, ultimately elevating the quality and continuity of patient care.

In conclusion, selecting the right X-ray imaging software is a critical decision for medical professionals aiming to deliver optimal patient care. With the right software solution in place, medical practices can elevate their standards of care and enhance patient outcomes.

Want to learn more about our in-house software? Click here.

The portable X-ray machine market is growing rapidly worldwide. These devices offer flexibility, efficiency, and convenience, making them invaluable assets for healthcare providers across various settings, be it medical, veterinary, or dental practices. The goal is to diagnose patients in a more accessible manner.

However, when it comes to choosing the right portable X-ray machine, it’s necessary to ensure optimal functionality and compatibility with your specific needs. Here are some essential tips to consider before making a purchase.

Identify your requirements

Begin by evaluating your facility’s requirements and determining the intended use of the portable X-ray machine. Take into consideration factors such as patient volume, required imaging capabilities, portability needs, and budget constraints. This initial assessment will help narrow down your options and guide your decision-making process.

Additionally, bear in mind that different portable X-ray machines offer varying imaging capabilities, including resolution, imaging modes, and specialized features. Assess the imaging quality and resolution offered by each device to ensure it meets your diagnostic needs. Moreover, consider any specialized imaging modalities or features required for specific applications, such as digital radiography, fluoroscopy, or mobile imaging.

Safety, Portability, and Radiation Protection

The portability and maneuverability of a portable X-ray machine are crucial factors, especially in settings where mobility is vital, such as bedside imaging or field operations. Assess the size, weight, and ergonomic design of the device to ensure easy transportation and maneuverability in different clinical environments. Moreover, verify that the portable X-ray machine complies with relevant safety standards and regulations to minimize radiation exposure risks for patients and healthcare providers. Look for features such as dose monitoring, radiation shielding, and safety interlocks to enhance radiation protection and ensure the safe use of the device.

Evaluate Service, Support and Workflow Integration

Assess the compatibility of the portable X-ray machine with your existing workflow and imaging infrastructure. Look for seamless integration with Picture Archiving and Communication Systems (PACS), electronic health records (EHR), and other imaging software to streamline workflow and facilitate efficient image management and interpretation. Besides, choose a reputable manufacturer or supplier that offers comprehensive service and support for the portable X-ray machine. Consider factors such as warranty coverage, technical support availability, and maintenance services to ensure reliable performance and timely resolution of any issues that may arise.  

In a nutshell, investing in a portable X-ray machine is a significant decision that requires careful consideration of various factors to ensure optimal functionality, safety, and compatibility with your specific requirements. By following these essential tips and conducting thorough research, you can make an informed decision and select the right portable X-ray machine that meets the needs of your facility and enhances diagnostic imaging capabilities.

JPI Healthcare Solutions believes in improving quality of life by providing the most innovative, cutting-edge products and services.  Our TruePortable stands out as lighter, more agile, and offering superior protection. Interested in more information Click here.

You’ve likely heard of Marie Curie, the renowned female physicist and multiple Nobel Prize winner. She pioneered the creation of the first portable X-ray unit, which was instrumental in treating wounded individuals during the First World War.

 

Since then, portable X-ray machines have undergone significant evolution. As of 2024, the market for these devices is estimated at USD 8.40 billion, with projections indicating it will reach USD 13.03 billion by 2029. This growth is attributed to their substantial contribution in diagnosing patients without the need for invasive procedures.

 

But why is it so important to keep an eye on this device if we work in the healthcare industry?

Let’s delve into the significance of portable X-ray technology and how it’s reshaping the landscape of patient care.

Portable X-Ray Advantages

One of the most significant advantages of portable X-ray devices lies in their capability to deliver diagnostic imaging directly to the patient’s bedside. In critical scenarios or situations where patient mobility is restricted, such as in nursing homes or remote locations, portable X-rays eliminate the necessity for patient transportation to imaging facilities. This not only accelerates the diagnostic process but also mitigates patient discomfort and the risks associated with movement.

 

Undoubtedly, time plays a crucial role in healthcare, especially in critical conditions where swift diagnosis can profoundly influence patient outcomes. Portable X-ray devices empower healthcare providers to promptly evaluate injuries, monitor disease progression, and make well-informed treatment decisions on-site. Whether it’s assessing trauma injuries in the emergency department or tracking the advancement of respiratory conditions in intensive care units, portable X-rays offer real-time insights that expedite diagnosis and enhance patient care.

 

Moreover, portable X-ray machines offer unparalleled flexibility and versatility. Their compact size and lightweight design render them suitable for deployment across various clinical settings, ranging from hospital wards and operating rooms to ambulatory care centers and even home healthcare environments. Additionally, with minimized radiation exposure and the capability to swiftly capture and transmit images to Picture Archiving and Communication Systems (PACS), healthcare providers can access and interpret diagnostic images promptly, facilitating timely decision-making and effective patient management.

The Takeaway

Portable X-ray technology has revolutionized the healthcare industry, delivering portability, speed, simplicity, image quality, safety, and cost efficiency. As healthcare providers adapt to evolving patient needs, portable X-ray devices have become indispensable tools in diagnostic imaging.

 

If you’re keen on delving deeper into these devices, don’t hesitate to reach out to us. We’d be delighted to provide you with a comprehensive tour showcasing the myriad benefits of these machines.

 

In the ever-evolving world of medical imaging, staying ahead of the curve is crucial for healthcare providers. JPI Healthcare Solutions understands this need for constant innovation and is proud to announce the launch of its latest ExamVue™ Duo software update. Packed with exciting features, this update promises to revolutionize medical imaging with improved efficiency, enhanced customization, and seamless integration. Let’s delve into the remarkable enhancements that this software has to offer.

New Generators Integrated (Summit: Revolutionizing Fluoroscopy)

With the latest software update, JPI Healthcare Solutions introduces the integration with the Summit fluoroscopy generator, setting a new standard in diagnostic imaging. The Summit’s advanced technology offers precise imaging with reduced radiation exposure, ensuring the safety of both patients and medical professionals. Now, clinicians can capture dynamic images with unparalleled clarity, enabling more accurate diagnoses and better patient outcomes.

New Detector Models Integrated (EV Line & 100μm Detectors)

JPI Healthcare Solutions extends its commitment to excellence by incorporating the cutting-edge ExamVue and 100μm flat panel detectors into their latest update. The ExamVue line detectors provide enhanced image quality, faster image acquisition, and increased sensitivity, delivering superior diagnostic accuracy. Moreover, the 100μm detectors push the boundaries of resolution, allowing clinicians to discern even the minutest details, critical in certain diagnoses and specialized treatments.

Improved Customization for Tailored Workflow

Personalization is paramount in medical imaging, as different clinics have distinct requirements. With the new software update, JPI Healthcare Solutions brings improved customization options, enabling healthcare providers to adapt the interface to their unique preferences. Now, clinics can streamline their workflow, optimize productivity, and focus on delivering the best patient care.

Institution Logo on Exported Images

Enhancing brand recognition and promoting professionalism, the latest software update empowers clinics to add their institution’s logo to exported images. Each diagnostic report and image sent to patients or referring physicians will now display the clinic’s logo, reinforcing trust and credibility.

Default Tools Visible for Efficient Diagnostics

Efficiency is paramount in busy medical facilities. With the update, JPI Healthcare Solutions ensures that essential tools provided by our ExamVue™ Duo software are readily visible upon image review. This saves valuable time and allows radiologists and clinicians to quickly access the necessary tools, expediting the diagnostic process.

Easier Workflow for High Volume Clinics

High volume clinics require seamless and efficient workflows to manage the influx of patients. Recognizing this need, the ExamVue™ Duo software update introduces features designed explicitly for high volume facilities. With streamlined processes and optimized tools, these clinics can maintain their exceptional standard of care without compromising on efficiency.

Assign Emergency Images to Existing Patients

In emergencies, every second counts. JPI addresses this critical aspect by enabling clinicians to assign emergency images to existing patient profiles rapidly. This ensures that no time is wasted, facilitating immediate access to relevant medical history and expediting life-saving decisions.

Edit Projection After Exposure

To ensure precise imaging and avoid the need for retakes, the new ExamVue™ Duo software update enables healthcare professionals to edit the projection angle after exposure. This flexibility enhances accuracy and reduces patient discomfort during the imaging process.

Drag and Drop to View Images

The ExamVue™ Duo software update introduces an intuitive “drag and drop” feature, making image viewing and comparison a breeze. Clinicians can effortlessly organize images side-by-side for better analysis, leading to more informed diagnoses.

Option to auto delete on send to PACS

For clinics concerned about storage capacity and data management, the ExamVue™ Duo software update offers an option to auto delete images after successful transfer to the PACS. This ensures that valuable storage space is optimized without compromising data integrity.

The latest ExamVue™ Duo software update from JPI Healthcare Solutions is poised to revolutionize the medical imaging landscape. With new generators, advanced detectors, improved customization, and a host of productivity-enhancing features, this update empowers healthcare providers to deliver superior patient care, streamline workflows, and stay at the forefront of the industry. Embrace the future of medical imaging with JPI Healthcare Solutions’ cutting-edge software update!

Reach out to us to schedule a demonstration. We look forward to connecting with you via email at sales@jpihealthcare.com or by calling us at (516) 513-1330 Ext. 3.

 

The medical sector relies heavily on medical imaging vendors who play a crucial role in supplying essential equipment and services to healthcare facilities nationwide. However, the imaging dealership industry is currently grappling with a crisis due to market shrinkage after the pandemic, inflation, and international conflicts. These challenges have created uncertainty about the future of many businesses. In this blog, we will focus on the obstacles faced by vendors today, ranging from technical support and shipping logistics to the lack of marketing and sales strategies needed to thrive and gain a significant market share. Drawing on our 40 years of experience, we will explore these challenges and propose effective solutions.

The Challenges

One of the primary obstacles faced by medical imaging vendors is the tendency of large OEMs to overlook the most dealers. This can lead to a lack of access to essential resources, such as new product lines, technical support, and marketing assistance. As a result, most dealers often find themselves at a disadvantage, struggling to compete with their larger counterparts.

Another pressing concern is the perception among some dealers that they must resort to aggressive selling tactics to remain competitive. The intense market competition, coupled with the dominance of larger players, creates a sense of urgency for these dealers to make sales at any cost. This approach can undermine long-term relationships with customers and compromise the overall reputation of the industry.

Besides, when it comes to selling detectors as well as other medical imaging products, most suppliers follow a conventional approach, offering their products to a broad customer base and providing dealers with different pricing options. This sets the stage for intense competition among dealers who are all vying to sell the same products, resulting in price erosion. Ultimately, when multiple dealers present quotes for identical products to end-users, price becomes the decisive factor.

Furthermore, the absence of after-hour technical support poses a significant challenge for medical imaging vendors. Vendors on the east coast stop support at 5:00 p.m., leaving Midwest and west coast dealers without support during their work hours and vendors on the west coast start support late for east coast dealers.  Healthcare facilities operate around the clock, and equipment malfunctions or technical issues can occur at any time. Without reliable after-hour support, dealers may struggle to promptly address these issues, leading to increased downtime for healthcare providers and potential financial losses.

In addition, the rapid evolution of digital marketing presents a hurdle for many medical imaging dealers. Understanding the intricacies of digital marketing and its impact on daily operations can be daunting, especially for those who have relied on traditional marketing methods for years. The lack of expertise in this area can result in missed opportunities to reach a wider audience and connect with potential customers.

By exploring innovative approaches, harnessing the power of technology, and prioritizing customer-centric practices, we can help medical imaging dealers overcome these obstacles and navigate a path towards sustained success in the ever-evolving healthcare industry.

The Solutions 

With extensive 40-year experience and global involvement in the medical equipment manufacturing industry, JPI Healthcare Solutions has developed an exclusive  partnership program specifically designed to address the challenges faced by medical imaging dealers. By fostering close collaboration between our Marketing and Sales departments, we have successfully devised innovative solutions that can effectively transform these challenges into promising opportunities. Our track record boasts numerous success stories from a diverse range of dealers, including family-run enterprises and exceptional salespersons catering to various medical end-users.

Creating 10 – 20% Annual Growth Opportunities

When partnering with JPI, dealers not only gain access to top-tier equipment designed and produced by us but also benefit from excellent logistics support to meet their customers’ needs seamlessly. Our comprehensive approach encompasses technical support to promptly address any concerns that may arise, as well as a robust marketing strategy that incorporates essential back-office services like email marketing, web analytics, and automation. Armed with these comprehensive resources, dealers can achieve remarkable success in revenue growth and propel their businesses forward with a consistent 10 – 20% annual growth opportunities. 

Through our partnership program, JPI aims to empower medical imaging dealers by equipping them with the tools, resources, and support necessary to thrive in a competitive market. By leveraging our expertise and proven strategies, dealers can unlock their full potential and seize new opportunities for sustainable growth and success.

Sales Support Strategies

To kickstart the revenue growth journey, it is crucial for dealers to establish clear objectives, whether it’s achieving specific sales targets, acquiring new customers, or expanding their range of equipment. Recognizing this, our dedicated sales team provides the necessary materials, including remote software demonstrations, brochures and spec sheets, coupled with their expertise, to captivate end-users with the unmatched solutions offered by our products and software. 

We encourage dealers to consider diversifying their product portfolio by including high-end JPI products alongside other premium brands. This strategic approach enables dealers to cater to a wider range of customers, expanding their reach and increasing their sales potential significantly.

In the context of the competitive detector market, JPI preferred dealers possess a notable advantage. They are not weighed down by the challenges faced by other dealers, such as intense competition and price erosion. Instead, they have successfully established their own distinct market presence, carving out a specialized domain where they excel. Through unique strategies and approaches, JPI preferred dealers have found a path to success that sets them apart from their competitors.

By partnering with JPI, dealers not only gain access to exceptional equipment but also benefit from our comprehensive support and guidance. We work closely with dealers to help them set clear objectives, develop effective sales strategies, and optimize their product offerings. Our goal is to provide dealers with the necessary resources and expertise to navigate the market successfully and achieve sustainable revenue growth.

Comprehensive Marketing Support

Developing a focused marketing strategy is crucial for success. At JPI, we possess an in-depth understanding of various markets and the unique opportunities they offer. Through strategic partnerships, we connect with end-users and leverage digital channels, including web, social media, email marketing, and trade shows, to create visibility and generate leads. 

While we choose to sell our products through distributors, we strive to drive medical end-users to contact dealers directly in specific territories. By collaborating with JPI, dealers gain access to our market expertise and support, enabling them to develop a robust marketing roadmap.

Streamlined Logistics Support

When this roadmap, with its sales and marketing funnel approach, starts achieving great success and entices end-users—the customers of distributors—to make purchases, it becomes crucial to question whether the supply chain can effectively fulfill the demand and deliver the products on time. Efficient product delivery is a key aspect of staying ahead in the competitive market. JPI ensures that dealers can rely on our reliable and well-stocked inventory to meet customer demands promptly. 

Our meticulous supply chain management ensures exceptional shipping times (48 to 72 hours) for new equipment, spare parts, accessories, and consumables. With JPI as their partner, dealers can confidently meet customer expectations for prompt and reliable product delivery.

Empowering Through Training and Support

Your customer is at the forefront of our focus. When it comes to delivering a product, like the DRE Full X-ray system, which may require two hours and two individuals to assemble straight out of the box, our priority is to provide comprehensive training and support to ensure their satisfaction and success. 

JPI provides complete training and support programs tailored specifically for medical imaging dealers and their customers. We offer webinars and in-person training sessions covering crucial topics such as online marketing, sales training, and service training. By participating in these initiatives, dealers gain the essential tools and knowledge required to remain competitive in a rapidly evolving industry.

Reliable Technical Support, with extended support hours.

At JPI, we take pride in providing exceptional technical support to our partners and end-users. Our highly trained Technical Support team is available round the clock, seven days a week, including weekends and holidays, ensuring that you always receive prompt assistance. We guarantee a maximum response time of two hours for all support requests, and our team can be easily reached via live chat or phone. 

Additionally, we maintain an extensive online resource center with frequently asked questions, brochures, manuals, and other helpful documents to support your technical needs.

Together, We Thrive

The success of medical imaging dealerships is crucial to the overall health of the healthcare industry. By partnering with JPI Healthcare Solutions, dealers gain access to expertise, resources, and support systems that can help them overcome challenges and emerge stronger than ever. We are committed to supporting our partners in every possible way and believe that by working together, we can overcome industry challenges and achieve lasting success.

To commence the collaborative effort of conquering these challenges and crafting a strategy that ensures mutual success, we encourage you to contact us promptly via email at sales@jpihealthcare.com or by calling us at (516) 513-1330 Ext. 3.