It is hard to imagine when we were first made aware of COVID-19 how significantly we would be impacted. Today, our government is taking radical measures to help reduce the spread of this Virus.
We at JPI Healthcare Solutions are doing everything that we can to keep our employees and customers safe, while continuing to provide our customers with exceptional service. Most JPI employees are working from home, with the exception of employees that need to fill system orders and parts orders. We are making sure that all of our employees filling orders are following CDC guidelines. Incoming and outgoing shipments are being disinfected to make sure we do our part to protect our employees and customers.
In this very challenging time, technical support for our current install base and new orders is extremely critical. I am pleased to inform you that we have had no interruption in support and have extended support hours (Monday through Friday 8AM EST - 8PM EST) to the end of the month, and will reevaluate to determine if we need to continue the extended support hours.
Knowing wat has happened in Asia and Europe, we have taken measures to increase our inventory. We are pleased to inform all of our customers that we currently have a healthy inventory to meet your needs. While others are price gouging, we have reduced our prices to help our customers. All of our FPDs are pre-staged and designed to be installed in approximately 30 minutes. This will allow your installers to be in and out as quickly as possible without jeopardizing the install. To further protect your installers, to the end of March we have implemented a one-hour remote training for the end-user.
Please be careful to keep yourself and your loved ones from becoming infected. We all know how to do this – basic hygiene such as washing hands, covering a cough, not touching our faces, and staying away from others while sick. In addition, follow the measure of “social distance,” which means staying at least 6 feet away from someone else, closing large gatherings, encouraging work from home and school closures.
We at JPI Healthcare Solutions will continue to provide you with critical updates.