While medical professionals go through years of training in order to hone their skills, at the end of the day, they are human, and that means that mistakes happen. In order to ensure that digital radiography errors don’t get too far out of hand, it’s important to make sure that your practice has a methodology in place not just to address the issue, but explain it to any impacted patients. Here’s a good way to go about this.
First, before the disclosure, you want to get a full understanding of the error and the impact it will have on your patient. Sometimes, this is relatively minor, like having to reschedule another appointment if something happened with the first set of images. However, if digital radiography errors may have led to a misdiagnosis, you need to take a much closer look at what other scenarios may have taken place.
In some cases, as well, your patient may have experienced a bit of a loss of trust or confidence in you as a practice, especially if they are newer to working with you. As a result, you should have an explanation in place as to what you’re doing to make sure this doesn’t happen again. As awkward as it may be to share the fact that you’ve made digital radiography errors, it’s essential that you do so as soon as possible to both protect the patient and the reputation of your practice. However, after such an incident occurs, the next course of action should be making sure that the issue doesn’t happen again. In some cases, this is a matter of changing practices, while in others, it boils down to getting new technology. Schedule a consultation with an expert industry partner like JPI Healthcare Solutions to figure out what the best way is to rebound after these situations.