Radiography is an essential tool in the veterinary world, helping to provide accurate diagnosis in the initial stages of treatment, as well as charting how effectively said treatment goes. However, all of this is contingent on having the best technology possible and functional at all times. When your machines have issues, it’s important you have remote support for digital radiography on hand and ready to go. Here are some of the elements that you should consider about this.
For one thing, it’s important that you talk to your digital radiography providers about remote support early on in the purchasing process. This is mainly so you have an idea of what you are entitled to from the provider. For example, is the customer support line available for 24 hours? Do the people manning the line have the expertise to help walk you through your problem, or will they need to transfer you to someone else first? Asking these questions now will save you trouble later.
Another thing people may be wondering is why getting in-person support isn’t the way to go. The fact of the matter is that remote support has grown by leaps and bounds over the last few years, and there are a variety of troubleshooting workflows that can tackle most problems you would see. In many cases, opting for in-person support is just adding an additional delay to your fixes.
At JPI Healthcare Solutions, we make sure to implement this remote support for digital radiography with new technology like our DirectVet 110-V DR System. This veterinary x-ray solution combines three major features:
- Our robust ExamVue software
- An easy-to-install vet view veterinary table
- A cost-effective digital detector which produces high resolution images
Able to be set up in an hour and shoot within 5 seconds of setup, this makes for the perfect efficiency solution that veterinarians need for effective diagnosis and therapy. As well, outside additions like construction or power supply pose no problems at all.
