How To Integrate Remote Digital Radiography (DR) Support
How To Integrate Remote Digital Radiography Support
We’ve previously talked at length about the many benefits for anyone who upgrades to digital radiography support; from urgent care settings to traditional general practices to medical imaging centers. However, what also deserves to be mentioned is how exactly you keep things running smoothly when it comes to your digital radiography equipment. After all, if something suddenly stops working, is incompatible with your current equipment, or begins to run slowly, it negates a lot of the advantages that you get from using digital radiography in the first place. Digital radiography support is designed to mitigate these issues. Here’s how to implement it into your workflow.
As a start, you want to make sure that you are employing best practices when it comes to operating and maintaining your digital radiography equipment. A lot of the time, it’s better to catch a symptom of trouble and get support, rather than have to stop all imaging when the machine fails completely. As a result, any people at your practice who use the digital radiography equipment should have a means to easily note and report any irregularities or issues they encounter.
It may not always be feasible to do this. You may have a breakdown or other issue suddenly. In these cases, you basically have two options to choose from: either remote or on-site support. While each have their own ups and downs, the bulk of the time, you want to go with remote support. The major reason for this is simply time. To get a technician to come out to your practice can take hours. That means hours that your equipment isn’t in operation and your patients have to wait. Most of the time, remote support is enough to solve your problems in a fraction of the time. It’s one of the benefits that come with adopting digital radiography.
As essential as digital radiography is across a variety of practices, you also need to establish an ecosystem around the equipment to keep it running properly. This means establishing best practices to make sure that your staff uses the equipment to its best, as well as having a pipeline to get digital radiography support when something goes wrong or if you have questions. At JPI Healthcare Solutions, we offer remote support. Our experts are ready to help whenever you need guidance.