Your medical practice is contingent not only on your personal knowledge, but also on a series of medical equipment that lets you utilize that training, digital radiography included. Because of this, one mechanical breakdown can derail an entire day of work, and lead to disgruntled patients at best, and a potential health risk at worst. Because of this, investing in troubleshooting for your medical equipment is essential, but remote support is the best way to do so. Here’s why.

When many people hear about supporting remotely, they get visions of outsourced professionals that you would encounter with consumer product support. In the medical world, things are very different. Digital radiography companies make sure that the remote support staff that you contact with an issue are well-trained to help walk you through diagnostics to try and get a better idea of what the issue is and working on it right there.

Along with this, we should also address the fallacy of in-person techs in a digital radiography context. Digital radiography equipment is designed from the ground up for remote support technicians to be able to do work on it, without having to appear in person. In fact, if you were to request an in-person tech, you would likely only be waiting longer for the same degree of service. In some cases, depending on where you are based, having someone come in person may not even be feasible. 

Ultimately, remote support provides a lot of the same benefits you would get with in-person support, without actually having to deal with the bulk of the drawbacks. It’s also a lot more versatile when it comes to being able to actually being able to work into your existing schedule. At JPI Healthcare Solutions, we provide remote support with all of our radiography equipment. Even after your purchase, you know you’ll get the help you need to ensure that everything with your medical imaging stays running smoothly.